SHIPPING, RETURNS & WARRANTY

Where your order goes, and how we’ve got you covered.

Shipping Returns & Refunds

Shipping

Orders ship within the processing window below once your pro account order is placed. Las Vegas stylists can choose Local Pickup at checkout instead.

Processing time1–2 business days before an order ships
Domestic shippingStandard and expedited options at checkout
InternationalConfirm current countries served at checkout
Local pickupSame-day for orders placed before the daily cutoff

Returns & Refunds

Because hair is a professional-grade, single-use product for your clients, returns are handled case by case. Reach out directly if something arrives incorrect or damaged.